Center Support & Contact Desk
Reach out to the Just Help Me Foundation operational support team or submit a ticket directly.
Direct Foundation Channels
support@justhelpme.org
Just Help Me Foundation, Tonk Road, Jaipur, Rajasthan 302015
Open a Support Ticket
Our desk responds within 2 business hours.
Frequently Asked Questions
How does the 10% loyalty cashback work?
Every citizen form submitted (e.g. ₹150 assistance fee) automatically credits ₹15 (10%) into your center loyalty pool. When your cashback reaches ₹100 or more, you can withdraw directly to your bank account or reload your master wallet.
How do operator sub-accounts work?
A Master Center can create up to 5 operator sub-accounts for staff. Sub-operators have Zero Financial Visibility (they cannot see wallet balances or profit margins) and their submissions automatically debit the parent Master Wallet.
Why do we require in-browser 15-second Video KYC?
Video KYC with dynamic code recitation verifies that only authentic local center owners operate on the portal, preventing unauthorized proxy accounts and ensuring high compliance.
How does the zero-latency compressor work?
It uses HTML5 Canvas to resize and compress photos/signatures entirely in your browser memory before submission. No files are uploaded to remote servers for compression.