Terms of Service & Wallet Rules
Rules governing Master Center accounts, Sub-Operator delegation, and the 10% Loyalty Incentive Program.
1. Master Center Obligations & Verification
Every Master Center operator must maintain an active physical kiosk or storefront and complete in-browser 15-second Video KYC with dynamic security code recitation. Submission of forged government IDs will lead to permanent center blacklisting.
2. Sub-Operator Delegation Limit
Master Centers may provision a maximum of five (5) sub-account operators for their staff. The Master Center assumes full legal and financial responsibility for all citizen assistance forms submitted by authorized staff.
3. 10% Loyalty Cashback & ₹100 Minimum Settlement Rule
For each eligible citizen application processed, 10% of the standard assistance fee is credited into the center's loyalty pool. Cashback balances become eligible for Direct-to-Bank IMPS settlement once the pool reaches or exceeds the ₹100 threshold. Alternatively, cashback can be converted to Master Wallet balance at any time.
4. Non-Governmental Operation Disclaimer
Operators must not misrepresent JustHelpCentre as an official state government portal to citizens. Acknowledgment slips generated by this software reflect operational facilitation by Just Help Me Foundation and partner center.